Refund Policy

Overview

This Refund Policy applies to purchases of Server Ping & Storage Monitor Pro Personal from PCDilis Software.

Server Ping & Storage Monitor includes a 7-day Pro trial on first install so users can test Pro features before purchasing.

Digital software license

Server Ping & Storage Monitor Pro Personal is delivered as a digital software license. Once the license has been delivered, purchases are generally final, except where required by applicable law or where the software does not work as described on a supported system.

Legal withdrawal rights

Where applicable, consumers may have a legal withdrawal right, including a 14-day withdrawal period under EU consumer rules.

However, digital content and digital services may be subject to exceptions once delivery has started, the license has been made available, or the customer has consented to immediate digital delivery, depending on applicable law and the checkout process.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

Supported systems

Refund requests are considered for supported systems only:

• Windows 10 64-bit 22H2 or later
• Windows 11 64-bit 23H2 or later

Refunds are not normally provided for unsupported operating systems or unsupported environments.

Refunds are not normally provided for

Refunds are not normally provided where the issue is caused by:

• Unsupported operating systems
• Incorrect configuration
• Firewall or network restrictions
• Missing NAS, server, or share permissions
• Devices that are offline, unavailable, or unreachable
• Storage paths that are not reachable outside the software
• Changes in your network, hardware, firewall, router, NAS, or permissions
• Choosing not to use the software after the digital license has been delivered

Software not working as described

If Server Ping & Storage Monitor does not work as described on a supported system, please contact support.

For confirmed critical issues, PCDilis Software will make a reasonable effort to provide a fix, workaround, or other reasonable resolution within a reasonable time.

Support response target

Support requests are normally answered within 3 business days.

How to request support or a refund review

Please contact support through the support form and include enough information to understand the issue.

• Your order email
• Your order number, if available
• Your Windows version
• Your app version
• A clear description of the issue
• Screenshots, logs, or exact error messages, if available
• Whether the affected device or storage path works outside the software